FAQ


All of our silver products are made from 925 sterling silver or 18k gold plated silver. They are nickel free. For details regarding each piece's material, please refer to the individual product page. We also provide customisation in 18k solid gold and precious stones.  

All items in stock will be mailed within 1-3 business days after payment has been confirmed. Customised items can take one to four weeks depending on each item's craft time. Please check detail shipping time on each product page or send us an email at info@nileres.com.

In order to keep your shipping cost low, standard shipping method will use the most economical rate through the Swedish Post Office. Please expect delivery within Sweden to take maximum one week, up to two weeks within Europe, and up to 20 working days worldwide.

Note: Standard shipping doesn't have a tracking number or insurance. However, we always take a picture of your package when it's in the post office as evidence to show it has been sent. We're not responsible for any lose or damage in transportation if you choose the standard shipping method.

You can of course upgrade your shipping with tracking number and insurance. Just choose the plus shipping method at check out.

We offer free traceable and insured shipping when the order value is over 150 USD/ 1500SEK /150 EUR / 150 GBP.

We do not take any consideration for the delay the products remains in individual nations' custom services.

Please be sure you've entered the correct shipping address at checkout. Where applicable, international buyers are responsible for any and all duties, VAT fees, customs fees, country-specific taxes and any other charges that may be incurred.

Please be aware of your country's import/export limitations; we are not responsible for packages delayed, denied, or confiscated by customs.

We offer card payments via VISA, Mastercard and American Express on our website. We also offer payments via PAYPAL express checkout. You don't need to have a paypal account to user this service. You can find more information about Paypal express checkout on Shopify at: https://help.shopify.com/en/manual/payments/paypal

Our Swedish customers can pay with Swish if you place your order via email.

Are you an influencer who loves our design? Wanna become our guest designer or ambassador? Shoot us an email with title collaboration.

We attend different kinds of design markets time to time and we are planning some popup store in the future. You can follow our Instagram @nileresdesign to get updates.

We offer wholesale worldwide! Please send an email to info@nileres.com for more details.

We offer customised and personalized service for jewellery made of 18k gold, precious stones and other precious metal worldwide. Please contact us with detail inquiry.

PS: Currently we do not accept customised order in sterling silver with less than 100 pieces in quantity.

Please refer to our return and exchange page: Please Click Here